Via Mario Idiomi, 10 - 20057, Assago (MI)



Global Service is defined as a form of outsourcing contract that aims to rely on a single, highly qualified party to perform a number of different activities. Typically, Global Service services include the most diverse management and maintenance activities of spaces, operations and processes.

The Facility Manager is a professional figure specialized in the management of all types of buildings as well as the instrumental services of a company’s business. His or her tasks include the management of offices and facilities, utilities, logistics and canteen services, security and telecommunications, and also include the definition of maintenance methods and schedules for buildings and the coordination of the operators.

Facility management means outsourcing the entire management of one or more buildings to a specialized external company, with the advantage of being able to devote more time and resources to your core business. The outsourcing of Facility Management services ensures that experienced professionals take charge of all activities related to space organization, facility maintenance, security, utilities, internal resource management analysis, logistics, audits and more. The benefit of this choice can be clearly perceived on several fronts: cost reduction, increased management efficiency, quality of service delivery, contractual flexibility and competitive advantage.

Preventive Maintenance of Systems is defined as a particular type of extraordinary maintenance aimed at reducing the risk of breakdown or degradation in the operation of systems or other assets. By its very nature it is carried out in accordance with specific criteria prescribed in maintenance plans or at predetermined intervals.

Predictive Maintenance is a type of preventive maintenance aimed at identifying and evaluating parameters to determine whether an intervention on the systems is required. It is based on information obtained with the aid of various technologies such as IoT devices or sensors or from the systems themselves, e.g. with the support of Machine Learning, and above all on the analysis and advice of experienced professionals.

Corrective maintenance interventions are required following system failures. Typically, the process develops in a series of steps: from the exact diagnosis of the problem, to the repair carried out by specialized maintenance technicians who can intervene with full maintenance (also referred to as ‘curative corrective’) or incomplete/provisional maintenance (also referred to as ‘stop-gap’).

The terms Operation & Maintenance refer to photovoltaic systems and identify the most effective ways to ensure maximum profitability for them. They consist of three basic steps: the monitoring of the photovoltaic system and all its main operating parameters; the implementation of scheduled maintenance work in full compliance with the planned schedule; and the implementation of corrective actions both remotely and on-site, where necessary.

Utility Scale installation refers to photovoltaic systems that are directly connected to the high-voltage (HV) transmission grid.

In the context of Facility Management, Hard Facility services are defined as all ordinary and extraordinary maintenance activities aimed at ensuring the proper functioning of the facilities contained in buildings and structures of all types. They therefore include operations such as the operation and maintenance of electrical, mechanical, water, fire-fighting and special systems , but also building maintenance, air duct cleaning and plant design.

Soft Facility services fall within the scope of Facility Management and include all activities oriented towards ensuring the comfort and well-being of the environments, with particular attention to the safety aspect for both end users and operators. They may include operations such as cleaning and environmental hygiene, sanitization and disinfection, logistics and concierge services, greenery management and pest control, waste management and any auxiliary and social services.